Frequently Asked Questions
Everything you need to know about the world's finest headphones.
What makes ABYSS headphones different from other brands?
ABYSS headphones are engineered and handcrafted in the USA using proprietary planar magnetic transducers and high-quality materials like aircraft-grade aluminum. Our focus is on providing the most realistic, high-resolution audio experience possible, often described as 'speaker-like' in scale and impact.
Do I need a special amplifier to drive ABYSS headphones?
Yes, most ABYSS models, particularly the AB1266 series, require a high-quality, high-power headphone amplifier to reach their full sonic potential. We recommend checking the specific power requirements on each product page or contacting our support for synergy recommendations.
How long does shipping take for international orders?
We ship worldwide via express couriers. International orders typically arrive within 5-10 business days, depending on customs processing in your country. Please note that import duties and taxes are the responsibility of the customer.
What is your return policy?
We offer a 14-day return period for items in original, like-new condition with all packaging included. Due to the high-end nature of our products, a restocking fee may apply. Custom-built or personalized items are generally non-refundable.
Do the headphones come with a warranty?
Yes, all new ABYSS headphones come with a 2-year limited warranty against manufacturing defects. You can also register your product on our website to ensure streamlined support and service if needed.
Can I upgrade my older ABYSS model?
We take pride in the longevity of our products. We frequently offer upgrade programs for existing owners to trade in or send in their headphones for the latest driver or earpad revisions.